Terms and Conditions

1. Company Identification

This website is owned by RCORK, Lda., headquartered at Rua 10 Zona Industrial, 215, 4520-475 Rio Meão, Portugal, hereinafter referred to as “RCORK”.

Contact:
Email: info@rcork.com
Phone: +351 256 788 263


2. Purpose

These Terms and Conditions govern access to and use of the RCORK website, as well as the relationship between the user and the company.

By accessing the website, the user fully accepts these terms.


3. Services Provided

The website is intended to present products and services related to the cork sector, including bottling solutions and customized products.

The information provided is for informational purposes only and does not constitute a binding contractual offer.


4. Intellectual Property

All website content (texts, images, logos, design, etc.) is the property of RCORK or authorized third parties.

Reproduction, distribution, or use without prior written authorization is prohibited.


5. Website Use

The user agrees to:

  • Use the website in a lawful and responsible manner
  • Not introduce viruses or malicious code
  • Not attempt to access restricted areas

Any misuse may result in suspension of access.


6. Information Requests and Contacts

The website allows users to submit contact requests via a form.

The user agrees to provide accurate and up-to-date information.

RCORK does not guarantee immediate response or continuous service availability.


7. Limitation of Liability

RCORK is not responsible for:

  • Website interruptions or technical failures
  • Errors or omissions in content
  • Damages resulting from the use of the website

Use of the website is at the user’s own risk.


8. Third-Party Links

The website may contain links to external websites.

RCORK does not control or take responsibility for the content or policies of those websites.


9. Data Protection

Personal data is processed in accordance with the General Data Protection Regulation (GDPR).

For more information, please refer to the Privacy Policy.


10. Changes to Terms

RCORK reserves the right to modify these Terms and Conditions at any time.

Changes take effect upon publication on the website.


11. Applicable Law and Jurisdiction

These terms are governed by Portuguese law.

In the event of a dispute, the competent court shall be the one in the area of RCORK’s headquarters, unless otherwise provided by law.


12. Contact

For any questions regarding these Terms and Conditions, please contact:
info@rcork.com

Privacy Policy

1. Data Controller Identification

This Privacy Policy governs the processing of personal data on the RCORK website, owned by RCORK, Lda., headquartered at Rua 10 Zona Industrial, 215, 4520-475 Rio Meão, Portugal, hereinafter referred to as “RCORK”.

Contact:
Email: info@rcork.com
Phone: +351 256 788 263


2. Personal Data Collected

RCORK may collect the following data:

  • Name
  • Email
  • Phone number
  • Company
  • Message content
  • Browsing data (cookies, IP, approximate location)

3. Purpose of Processing

Personal data is processed for:

  • Responding to contact requests
  • Providing commercial information
  • Managing customer relationships
  • Improving browsing experience
  • Complying with legal obligations

4. Legal Basis

Data processing is based on:

  • Data subject consent
  • Pre-contractual steps
  • Compliance with legal obligations
  • Legitimate interest (e.g., website improvement)

5. Data Sharing

RCORK does not sell personal data.

Data may be shared with:

  • Service providers (e.g., web hosting, email)
  • Legal authorities, when required by law

All third parties comply with GDPR.


6. Data Retention

Data will only be retained for the period necessary to:

  • Fulfill the stated purposes
  • Meet applicable legal obligations

7. Data Subject Rights

Under applicable law, users may:

  • Access their data
  • Correct inaccurate data
  • Request deletion (“right to be forgotten”)
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time

To exercise your rights: info@rcork.com


8. Data Security

RCORK adopts appropriate technical and organizational measures to protect personal data against:

  • Unauthorized access
  • Loss or destruction
  • Improper alteration

9. International Transfers

If data is transferred outside the European Economic Area, it will be done with appropriate safeguards (e.g., standard contractual clauses).


10. Complaints

Users have the right to lodge a complaint with the supervisory authority:

National Data Protection Commission (CNPD)
https://www.cnpd.pt


11. Policy Changes

RCORK reserves the right to update this Policy at any time.